Returns & Refunds

At Nivaurra, we believe buying better sleep should feel simple and worry-free. If you need to return an eligible item or believe your product has a manufacturing defect, we're here to help.

Please read the information below before requesting a return.

Return Eligibility

Eligible items may be returned within 30 days of receiving your order, provided they meet all of the following conditions:

• The product is unused and in its original condition.
• It is returned in its original packaging.
• The item shows no signs of use, wear, damage, or alteration.
• Proof of purchase is provided.

Returns that do not meet these requirements cannot be accepted.

Pillows & Sleep Masks

For hygiene reasons, used pillows and sleep masks are not eligible for return. However, if a product has a verified manufacturing defect, we'll gladly replace it.

This policy helps us maintain the highest hygiene standards while ensuring every customer receives a product they can trust.

Manufacturing Defects

We stand behind the quality of every product we make.

If your product arrives with a manufacturing defect or develops a defect due to faulty workmanship, please contact us within 48 hours of receiving your order.

To help us assess your claim, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the defect

Our team will review your request as quickly as possible. If your claim is approved, we'll arrange a replacement at no additional cost.

Please note that normal wear and tear, accidental damage, improper use, or damage caused after delivery are not considered manufacturing defects.

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as Nivaurra cannot be held responsible for items lost during return transit.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 3–5 business days after we receive your returned item.

Please note that your bank or payment provider may require additional time to process the transaction.

Original shipping charges are non-refundable.

Exchanges

We currently offer exchanges only for products with verified manufacturing defects.

If you would like a different product or have simply changed your mind, we recommend placing a new order, provided your original purchase meets the return eligibility requirements outlined above.

Non-Returnable Items

The following items are not eligible for return:

• Used pillows
• Used sleep masks
• Gift cards
• Clearance or final sale items
• Personalized or custom-made products

Need Help?

If you have any questions about your order or need assistance with a return, we're always happy to help.

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Email
info.nivaurra@gmail.com