Terms of Service
Effective Date: July 28, 2026
Overview
This website is operated by Nivaurra. Throughout the website, the terms “Nivaurra,” “we,” “us,” and “our” refer to Nivaurra.
Nivaurra offers this website, including all information, content, features, tools, products, and services available through it, subject to your acceptance of these Terms of Service.
By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced in them. Please read them carefully before using the website.
If you do not agree to these Terms, you should not access or use the website or purchase our products.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
Eligibility
By using this website, you confirm that you are at least the age of majority in your country or place of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.
You may not use our website or products for any illegal or unauthorised purpose or violate any applicable laws while using our services.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, colours and product appearance may vary slightly depending on screen settings, photography, manufacturing updates, and natural variations in materials.
We reserve the right to:
- update product descriptions or specifications;
- correct errors or inaccuracies;
- limit product quantities;
- discontinue products;
- restrict sales in certain locations where reasonably necessary.
Nothing in this section limits any mandatory consumer rights available under applicable law.
Health and Medical Disclaimer
Nivaurra products are designed to support comfort, rest, and sleep routines.
Our products and website content are provided for general wellness and informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition and are not a substitute for advice from a qualified healthcare professional.
Individual experiences may vary. If you experience persistent pain, discomfort, an allergic reaction, or another health concern, discontinue use and consult an appropriate healthcare professional.
Pricing
Prices are displayed in the currency selected or applicable to your location.
Prices may change at any time before an order is placed. Once an order has been accepted, the price confirmed in your order confirmation will apply, except where there is an obvious pricing or technical error.
Promotional prices, discount codes, and special offers may:
- apply only to selected products;
- be available for a limited time;
- be subject to separate conditions;
- be unavailable in combination with other promotions.
Where a previous or comparison price is displayed, it will be presented in accordance with applicable pricing and consumer-protection laws.
Payments
You agree to provide current, complete, and accurate billing and payment information.
Payment must be authorised before an order can be processed. Payments may be handled by Shopify and other third-party payment providers according to their own terms and privacy policies.
We do not directly store complete payment-card details where payment processing is handled by an authorised payment provider.
Orders and Order Acceptance
After placing an order, you should receive an order-confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.
We may refuse or cancel an order where reasonably necessary, including due to:
- product unavailability;
- an obvious pricing or product-description error;
- unsuccessful or unauthorised payment;
- suspected fraud or misuse;
- restrictions relating to the delivery destination;
- quantities suggesting unauthorised resale.
If we cancel an order after receiving payment, we will refund the amount paid using the original payment method.
Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping & Delivery Policy.
Delivery dates and transit times are estimates unless we expressly state otherwise. Delays may occasionally occur due to carriers, weather, operational disruption, incorrect delivery information, or other circumstances outside our reasonable control.
Please ensure that your delivery address is complete and accurate before placing your order.
Returns, Withdrawal Rights, and Refunds
Returns and refunds are governed by our Returns & Refunds Policy and any mandatory rights available under applicable consumer law.
Where required by law, consumers purchasing online may have the right to withdraw from the purchase within the statutory withdrawal period without giving a reason. Certain exceptions may apply, including to eligible sealed products that are not suitable for return for genuine health-protection or hygiene reasons once their seal has been broken.
Any voluntary return period offered by Nivaurra is additional to, and does not replace or reduce, your statutory rights.
Products that are faulty, damaged, or not as described will be handled in accordance with applicable consumer-protection law. Depending on the circumstances, available remedies may include repair, replacement, a price reduction, or a refund. EU consumers generally receive a minimum two-year legal guarantee for faulty goods.
Accounts
You may be able to create an account through our website.
You are responsible for:
- keeping your login details confidential;
- providing accurate account information;
- activities carried out through your account;
- notifying us if you believe your account has been accessed without authorisation.
We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully, or in breach of these Terms.
Reviews, Feedback, and User Content
You may submit reviews, comments, photographs, videos, testimonials, or other content where this functionality is available.
You confirm that:
- you own or have permission to submit the content;
- the content is accurate and not misleading;
- it does not violate another person’s intellectual-property, privacy, or other rights;
- it is not unlawful, abusive, defamatory, discriminatory, obscene, or harmful;
- it does not contain malware or harmful code.
You retain ownership of your content. By submitting it to us, you grant Nivaurra a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt, and use it for operating, promoting, and improving Nivaurra and its products, subject to applicable law.
We may moderate or remove content that violates these Terms or applicable law.
Intellectual Property
All website content, including text, graphics, images, videos, logos, product names, designs, layout, and branding, belongs to Nivaurra or its licensors and is protected by applicable intellectual-property laws.
You may use the website only for personal, non-commercial purposes.
Without our prior written permission, you may not reproduce, modify, distribute, sell, license, scrape, republish, or commercially exploit any substantial part of the website or its content.
Prohibited Uses
You must not use the website or its content:
- for unlawful or fraudulent purposes;
- to violate intellectual-property or privacy rights;
- to submit false or misleading information;
- to harass, threaten, abuse, or discriminate against others;
- to upload malware, viruses, or harmful code;
- to collect personal information about others without permission;
- to spam, phish, scrape, crawl, or interfere with the website;
- to bypass security features;
- to place orders for unauthorised resale;
- in any way that could damage or disrupt the website or our services.
We may restrict or terminate access where these Terms are materially violated.
Third-Party Services and Links
Our website may contain third-party tools, payment services, social-media features, applications, or links to external websites.
We are not responsible for third-party websites, content, security practices, products, or services that we do not control. Your use of third-party services may be governed by separate terms and privacy policies.
Personal Information
Our collection and processing of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that certain information may be processed by Shopify, payment providers, fulfilment partners, delivery companies, analytics providers, and other service providers required to operate the store.
Website Availability and Accuracy
We aim to keep the website accurate, secure, and available, but we do not guarantee that it will always operate without interruption, delay, or technical error.
We may update, suspend, withdraw, or change parts of the website where reasonably necessary, including for maintenance, security, product updates, or operational reasons.
We reserve the right to correct typographical errors, inaccuracies, and omissions, including those relating to product descriptions, pricing, availability, delivery estimates, or promotions.
Consumer Rights
Nothing in these Terms excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded or limited.
Where a provision of these Terms conflicts with mandatory consumer-protection law applicable to you, that mandatory law will prevail.
Limitation of Liability
To the fullest extent permitted by applicable law, Nivaurra will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
Where legally permitted, our total liability arising from an order will not exceed the amount paid for the product or order giving rise to the claim.
Indemnification
To the extent permitted by applicable law, you agree to compensate Nivaurra for reasonable losses, liabilities, or expenses resulting directly from your unlawful use of the website, intentional infringement of another person’s rights, or material violation of these Terms.
This section does not apply where prohibited by consumer law.
Termination
You may stop using our website at any time.
We may suspend or terminate your access where we reasonably believe that you have materially violated these Terms, used the website unlawfully, or created a security or fraud risk.
Any provisions that are intended by their nature to remain effective after termination will continue to apply.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue in effect.
No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping & Delivery Policy, and any other policies expressly incorporated by reference, form the agreement between you and Nivaurra regarding your use of the website and purchase of our products.
Governing Law and Consumer Disputes
These Terms are governed by the laws of the Republic of Lithuania, except where mandatory consumer-protection laws in your country of residence provide you with additional rights.
Consumers may bring claims before courts or competent consumer-dispute bodies available under applicable law.
Before submitting a formal complaint, please contact us so we have an opportunity to resolve the issue directly.
Changes to These Terms
We may update these Terms to reflect changes to our business, website, services, or legal obligations.
The revised Terms will be posted on this page with an updated effective date. Changes will apply from the date of publication unless applicable law requires otherwise.
Contact Us
Questions about these Terms of Service may be sent to:
Instagram
@nivaurra
