Shipping & Delivery
At Nivaurra, we know you're looking forward to better sleep—and we're committed to getting your order to you as quickly and safely as possible.
Below you'll find everything you need to know about shipping, delivery, and tracking your order.
Order Processing
All orders are processed within 1–3 business days after your payment has been successfully received.
Once your order has been shipped, you'll automatically receive a confirmation email with your tracking information, so you can follow your package every step of the way.
Please note that orders are not processed or shipped on weekends or public holidays.
Delivery Times
Estimated delivery times vary depending on location:
United States 5–10 business days
Canada7–12 business days
Europe 5–10 business days
Australia & New Zealand 7–14 business days
Rest of the World 7–15 business days
Please note that these delivery times are estimates and may occasionally vary due to weather conditions, carrier delays, or other circumstances beyond our control.
Free Shipping
We offer free standard shipping on orders over:
- €65 within Europe
- $70 USD within USA
For orders below these thresholds, shipping costs are calculated automatically at checkout based on your delivery address.
Order Tracking
Once your order has been dispatched, you'll automatically receive a shipping confirmation email with your tracking number.
If you haven't received tracking information within 3 business days of placing your order, please contact us and we'll be happy to assist.
Customs & Duties
The price you pay at checkout is the final price for your order.
You won't be charged any additional customs duties, import fees, or hidden shipping costs upon delivery.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Nivaurra cannot be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Lost or Delayed Shipments
While we work with trusted shipping partners, delays can occasionally happen.
If your package appears to be significantly delayed or you believe it has been lost in transit, please contact us. We'll work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged product
- Photos of the shipping packaging
We'll review your request promptly and work with you to find the best possible solution.
Questions?
If you have any questions about shipping or your order, we're always happy to help.
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